Chatwoot

Timoni Module
ERP/CRM
v4.17.1

#Chatwoot
#Intercom
#Zendesk

Chatwoot is a live-chat, email support, omni-channel helpdesk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Deploys

PostgreSQL
Redis/Valkey
Ingress
Autoscaling

GitHub Upstream

is an open-source, omni-channel customer engagement and support platform. It enables teams to manage customer conversations across live chat, email, WhatsApp, Instagram, Facebook, and Twitter from a single, unified dashboard.

Version: v4.17.1
Upstream Project:
Container Base: (chatwoot/chatwoot:v4.17.1)
Deployment Type: Timoni Module / Kubernetes Cloud-Native Workload

Chatwoot Web Application (chatwoot-web): Ruby on Rails application server handling real-time agent dashboard and REST APIs on container port 3000.
Chatwoot Background Worker (chatwoot-worker): Sidekiq worker processing asynchronous jobs, scheduled tasks, webhooks, and email notifications.

Key	Type	Default	Description
`image.repository`	string	`"chatwoot/chatwoot"`	Chatwoot container image repository
`image.tag`	string	`"v4.17.1"`	Chatwoot container image tag
`image.pullPolicy`	string	`"IfNotPresent"`	Kubernetes image pull policy
`imagePullSecrets`	list	`[]`	Secrets for authenticating against private container registries
`web.replicaCount`	int	`2`	Initial replica count for the web application
`web.hpa.enabled`	bool	`true`	Enable HorizontalPodAutoscaler for web deployment
`web.hpa.minpods`	int	`2`	Minimum pod replicas for web deployment
`web.hpa.maxpods`	int	`10`	Maximum pod replicas for web deployment
`web.hpa.cputhreshold`	int	`80`	CPU utilization percentage threshold for scaling
`web.hpa.memorythreshold`	int	`80`	Memory utilization percentage threshold for scaling
`web.resources.requests.cpu`	string	`"250m"`	CPU request for web application container
`web.resources.requests.memory`	string	`"256Mi"`	Memory request for web application container
`web.resources.limits.cpu`	string	`"500m"`	CPU limit for web application container
`web.resources.limits.memory`	string	`"512Mi"`	Memory limit for web application container
`worker.replicaCount`	int	`2`	Initial replica count for background workers
`worker.hpa.enabled`	bool	`true`	Enable HorizontalPodAutoscaler for workers
`worker.hpa.minpods`	int	`2`	Minimum pod replicas for workers
`worker.hpa.maxpods`	int	`10`	Maximum pod replicas for workers
`worker.resources.requests.cpu`	string	`"250m"`	CPU request for worker container
`worker.resources.requests.memory`	string	`"256Mi"`	Memory request for worker container
`worker.resources.limits.cpu`	string	`"500m"`	CPU limit for worker container
`worker.resources.limits.memory`	string	`"512Mi"`	Memory limit for worker container
`service.type`	string	`"ClusterIP"`	Kubernetes Service type
`service.port`	int	`80`	Port exposed by the Kubernetes Service
`services.internalPort`	int	`3000`	Port Chatwoot application listens on inside container
`serviceAccount.create`	bool	`true`	Create a dedicated ServiceAccount for Chatwoot workloads
`serviceAccount.name`	string	`""`	Custom name for the created ServiceAccount
`ingress.enabled`	bool	`false`	Enable Kubernetes Ingress resource creation
`ingress.hosts`	list	`[]`	List of hostnames and routing rules for Ingress
`ingress.tls`	list	`[]`	TLS certificate configurations for Ingress
`postgresql.enabled`	bool	`true`	Deploy dedicated PostgreSQL database subchart
`postgresql.nameOverride`	string	`"chatwoot-postgresql"`	Name override for PostgreSQL StatefulSet
`postgresql.image.repository`	string	`"chatwoot/pgvector"`	PostgreSQL container image repository
`postgresql.auth.database`	string	`"chatwoot_production"`	PostgreSQL database name created on first run
`postgresql.auth.username`	string	`"postgres"`	PostgreSQL database user
`postgresql.auth.postgresPassword`	string	`"postgres"`	PostgreSQL password
`postgresql.resources.requests.cpu`	string	`"100m"`	CPU request for PostgreSQL pod
`postgresql.resources.requests.memory`	string	`"256Mi"`	Memory request for PostgreSQL pod
`postgresql.resources.limits.cpu`	string	`"500m"`	CPU limit for PostgreSQL pod
`postgresql.resources.limits.memory`	string	`"512Mi"`	Memory limit for PostgreSQL pod
`redis.enabled`	bool	`true`	Deploy dedicated Redis cluster subchart
`redis.nameOverride`	string	`"chatwoot-redis"`	Name override for Redis StatefulSet
`redis.image.repository`	string	`"bitnamilegacy/redis"`	Redis container image repository
`redis.image.tag`	string	`"6.2.9-debian-11-r0"`	Redis container image tag
`redis.auth.password`	string	`"redis"`	Redis server authentication password
`redis.sentinel.enabled`	bool	`true`	Enable Redis Sentinel for high-availability monitoring
`redis.resources.requests.cpu`	string	`"100m"`	CPU request for Redis pod
`redis.resources.requests.memory`	string	`"128Mi"`	Memory request for Redis pod
`redis.resources.limits.cpu`	string	`"200m"`	CPU limit for Redis pod
`redis.resources.limits.memory`	string	`"256Mi"`	Memory limit for Redis pod
`env.FRONTEND_URL`	string	`"http://localhost:9090"`	External public URL of the Chatwoot web interface
`env.SECRET_KEY_BASE`	string	required	Cryptographic key base for session integrity
`env.RAILS_ENV`	string	`"production"`	Application runtime environment mode

Key

Type

Default

Description

image.repository

string

"chatwoot/chatwoot"

Chatwoot container image repository

image.tag

string

"v4.17.1"

Chatwoot container image tag

image.pullPolicy

string

"IfNotPresent"

Kubernetes image pull policy

imagePullSecrets

list

[]

Secrets for authenticating against private container registries

web.replicaCount

int

2

Initial replica count for the web application

web.hpa.enabled

bool

true

Enable HorizontalPodAutoscaler for web deployment

web.hpa.minpods

int

2

Minimum pod replicas for web deployment

web.hpa.maxpods

int

10

Maximum pod replicas for web deployment

web.hpa.cputhreshold

int

80

CPU utilization percentage threshold for scaling

web.hpa.memorythreshold

int

80

Memory utilization percentage threshold for scaling

web.resources.requests.cpu

string

"250m"

CPU request for web application container

web.resources.requests.memory

string

"256Mi"

Memory request for web application container

web.resources.limits.cpu

string

"500m"

CPU limit for web application container

web.resources.limits.memory

string

"512Mi"

Memory limit for web application container

worker.replicaCount

int

2

Initial replica count for background workers

worker.hpa.enabled

bool

true

Enable HorizontalPodAutoscaler for workers

worker.hpa.minpods

int

2

Minimum pod replicas for workers

worker.hpa.maxpods

int

10

Maximum pod replicas for workers

worker.resources.requests.cpu

string

"250m"

CPU request for worker container

worker.resources.requests.memory

string

"256Mi"

Memory request for worker container

worker.resources.limits.cpu

string

"500m"

CPU limit for worker container

worker.resources.limits.memory

string

"512Mi"

Memory limit for worker container

service.type

string

"ClusterIP"

Kubernetes Service type

service.port

int

80

Port exposed by the Kubernetes Service

services.internalPort

int

3000

Port Chatwoot application listens on inside container

serviceAccount.create

bool

true

Create a dedicated ServiceAccount for Chatwoot workloads

serviceAccount.name

string

""

Custom name for the created ServiceAccount

ingress.enabled

bool

false

Enable Kubernetes Ingress resource creation

ingress.hosts

list

[]

List of hostnames and routing rules for Ingress

ingress.tls

list

[]

TLS certificate configurations for Ingress

postgresql.enabled

bool

true

Deploy dedicated PostgreSQL database subchart

postgresql.nameOverride

string

"chatwoot-postgresql"

Name override for PostgreSQL StatefulSet

postgresql.image.repository

string

"chatwoot/pgvector"

PostgreSQL container image repository

postgresql.auth.database

string

"chatwoot_production"

PostgreSQL database name created on first run

postgresql.auth.username

string

"postgres"

PostgreSQL database user

postgresql.auth.postgresPassword

string

"postgres"

PostgreSQL password

postgresql.resources.requests.cpu

string

"100m"

CPU request for PostgreSQL pod

postgresql.resources.requests.memory

string

"256Mi"

Memory request for PostgreSQL pod

postgresql.resources.limits.cpu

string

"500m"

CPU limit for PostgreSQL pod

postgresql.resources.limits.memory

string

"512Mi"

Memory limit for PostgreSQL pod

redis.enabled

bool

true

Deploy dedicated Redis cluster subchart

redis.nameOverride

string

"chatwoot-redis"

Name override for Redis StatefulSet

redis.image.repository

string

"bitnamilegacy/redis"

Redis container image repository

redis.image.tag

string

"6.2.9-debian-11-r0"

Redis container image tag

redis.auth.password

string

"redis"

Redis server authentication password

redis.sentinel.enabled

bool

true

Enable Redis Sentinel for high-availability monitoring

redis.resources.requests.cpu

string

"100m"

CPU request for Redis pod

redis.resources.requests.memory

string

"128Mi"

Memory request for Redis pod

redis.resources.limits.cpu

string

"200m"

CPU limit for Redis pod

redis.resources.limits.memory

string

"256Mi"

Memory limit for Redis pod

env.FRONTEND_URL

string

"http://localhost:9090"

External public URL of the Chatwoot web interface

env.SECRET_KEY_BASE

string

required

Cryptographic key base for session integrity

env.RAILS_ENV

string

"production"

Application runtime environment mode

Workload	Kind	Kubesec Score	Status
Chatwoot Web (`chatwoot-web`)	Deployment	14 points	✅
Chatwoot Worker (`chatwoot-worker`)	Deployment	14 points	✅
Redis Subchart (`chatwoot-redis`)	StatefulSet	12 points	✅
PostgreSQL Subchart (`chatwoot-postgresql`)	StatefulSet	10 points	✅

Chatwoot

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